VLE Support

Last updated: August 2026 · vlesupport.in

1. Overview

This Refund Policy explains how refunds work on VLE Support (vlesupport.in). Our platform operates on a prepaid wallet model, where services are availed using your wallet balance.

2. Automatic Service Refunds

If a service you have paid for fails, is rejected by the concerned portal, or cannot be completed, the amount is automatically refunded back to your wallet.

• Refunds for failed or rejected services are credited to your wallet, usually automatically.
• You can view refund entries in your wallet transaction history.
• If a successful service is delivered, it is not eligible for a refund.

3. Wallet Top-Up

• Amount added to your wallet is meant for availing services on this platform.
• Wallet balance is generally non-refundable to the original payment source, but remains available for use on the platform.
• If an amount is deducted from your bank but not credited to your wallet due to a technical/gateway issue, it is typically auto-reversed by the gateway; if not, please contact support with the transaction details.

4. Registration Fee

Registration fees (where applicable) are charged for account activation and setup. As this covers onboarding, registration fees are generally non-refundable once the account is activated.

5. Incorrect or Failed Payments

6. How to Request a Refund

If you believe a refund is due but has not been credited, please contact us with:

• Your registered mobile number / User ID
• Transaction / Order ID
• Date and amount of the transaction
• A brief description of the issue

We will review genuine requests and process eligible refunds to your wallet, typically within a reasonable time frame after verification.

7. Processing Time

Automatic refunds to wallet are usually immediate or within a short period. Manually reviewed refunds are processed after verification, generally within a few working days.

8. Contact Us